Q'SOFT® is built from a modular set of hardware and software components — mix and match to fit the site, the counter, and the customer.
Every component reports back to the same central platform, so administrators get one consistent view regardless of which pieces are deployed on site.
Internet-based appointment scheduling with automatic server updates, reducing walk-in load at the counter.
Handles customer registration and ticket issuance as the first touchpoint in the queue journey.
Measures customer satisfaction levels and gathers structured feedback on individual staff performance.
Customised graphical user interfaces built around each client's day-to-day operations.
Captures customer information and directs visitors to the correct counter with a user-friendly registration flow.
Customisable communication displays engineered for clear visibility even in high-motion viewing environments.
Incorporates branding, advertisements and scrolling messages alongside live queue information.
Complements the kiosk management system and reduces per-customer transaction time at issuance.
Calls queued customers back to the counter through a dedicated, specialised staff interface.
Distance-based customer identification using electronic tag sensors for fast, contactless recognition.
Displays current queue numbers and room status in real time outside meeting and consultation rooms.
Notifies customers of their queue number and sends automatic reminders to customers and staff alike.
Generates queue and performance reports for tracking staff productivity across every location.
A downloadable mobile app that lets customers register their arrival and check live queue information remotely.
Allows service staff to call customers and continue serving them while remaining mobile on the floor.
A portable buzzer device with customised alerts, purpose-built to assist physically challenged customers.
Share your floor plan and counter count — we'll map the right mix of components to your layout.
